Refund policy

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@blemishheartsjewellery.ca. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@blemishheartsjewellery.ca.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like Earrings,  custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges

All sales are final. We do not accept returns or issue refunds under any circumstances.

By completing a purchase through our Shopify store, you acknowledge and agree to the terms outlined in this Exchange Policy.

Exchanges

Exchanges may be considered solely at our discretion and, if approved, will be issued as store credit or a digital gift card only. No monetary refunds will be provided.

To be eligible for an exchange:

  • Requests must be submitted within [7–14] days of confirmed delivery

  • Items must be unworn, unused, and in original condition, including original packaging

  • Proof of purchase is required

  • Custom, made-to-order, personalized, and sale items are not eligible for exchange

We reserve the right to refuse any exchange that does not meet these conditions.

Store Credit & Gift Cards

  • Approved exchanges will be issued as store credit or a digital gift card, at our sole discretion

  • Store credit and gift cards are non-refundable, non-transferable, and cannot be redeemed for cash

  • Store credit and gift cards have no cash value and may not be replaced if lost or stolen

  • Store credit and gift cards may only be used toward future purchases on our website

Shipping & Risk of Loss

  • Customers are responsible for all shipping costs related to exchanges

  • We are not responsible for items lost, delayed, or damaged in transit

  • We recommend using a trackable shipping service for any exchange shipments

Damaged or Incorrect Items

If you receive a damaged or incorrect item, you must notify us within 48 hours of delivery with supporting photos. Failure to do so may result in denial of an exchange.

Policy Changes

We reserve the right to update or modify this Exchange Policy at any time without prior notice. The policy in effect at the time of purchase will apply.


European Union 14 day cooling off period
Not with standing the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@blemishheartsjewellery.ca.